Some systems are experiencing issues

Business Tools & Services

Banner/Colleague Student

Operational

Banner/Colleague Student Self-Service

Operational

Tableau

Operational

Xtender (Document Imaging)

Operational

WEBI (Web Intelligence)

Operational

Banner Finance

Operational

Banner HR

Operational

Kronos

Operational

Salesforce

Operational

Learning Tools & Services

my.usnh.edu (MyPortal)

Operational

Course Feedback (Blue)

Operational

EAB Navigate

Operational

Canvas

Partial Outage

Kaltura

Operational

Collaboration Tools & Services

Printing

Operational

Zoom

Operational

Microsoft 365

Operational

Networking, Infrastructure & Telecommunications

Telephone Services

Operational

Data Centers

Operational

Wide area network & Internet

Operational

Wired network

Operational

Wireless network

Operational

Maintenance

Planned Maintenance - UNH & GSC Banner Student and Self Service - April 25, 2024.

The UNH & GSC Production Banner Student and Self Service instances will be unavailable from approx. 5am-730am on Thursday, April 25th for planned upgrades.

Planned Maintenance - PSU Banner Student and Self Service - April 30, 2024

The PSU Production Banner Student and Self Service instances will be unavailable from approx. 5am-730am on Tuesday, April 30th for Planned upgrades.

Past Incidents

3rd November 2022

Zoom ServiceChecker Zoom

Resolution was detected. Status operational: Zoom Website, Conference Room Connector, Zoom Developer Platform, Zoom Events, Zoom Subscription, Zoom Meetings, Zoom Video Webinars, NORTH AMERICAS - Zoom Phone, EMEA - Zoom Phone, APAC - Zoom Phone, LATIN AMERICA - Zoom Phone, JAPAN - Zoom Phone, HONG KONG/CHINA - Zoom Phone, AUSTRALIA - Zoom Phone, Global - Zoom Phone, Zoom Chat, Zoom Room, Zoom IQ for Sales, NORTH AMERICAS - Zoom Contact Center, Global - Zoom Contact Center, Zoom Support, Zoom Workspace Reservation, Live Streaming, Zoom Whiteboard, Zoom Community, Zoom Video SDK

2nd November 2022

Kaltura ServiceChecker Kaltura

Resolution was detected. Status operational: Analytics, Kaltura API, Import, Upload, Transcoding, Live, Playback, Kaltura Management Console (KMC), Kaltura MediaSpace, Kaltura Webinars, Virtual Classroom and Meetings, Kaltura REACH (captioning service), Pitch, Zoom Integration, Documentation and Customer Care Platforms

ServiceChecker Box.com

Resolution was detected. Status operational: Box Web Application, Box Platform / API, Desktop Applications, Mobile Applications, Box Notes, Box Relay, Partners / Integrations, Box Community and Support Website (community.box.com), Developer Console / Docs (developer.box.com), FTP, Box Website

1st November 2022

No incidents reported

31st October 2022

No incidents reported

30th October 2022

No incidents reported

29th October 2022

Canvas ServiceChecker Canvas

Resolution was detected. Status operational: Instructure, Canvas, Mastery, Elevate, Impact, Support Tools, AWS Region

Canvas ServiceChecker Canvas

Resolution was detected. Status operational: Instructure, Canvas, Mastery, Elevate, Impact, Support Tools, AWS Region

Zoom ServiceChecker Zoom

28th October 2022

Canvas ServiceChecker Canvas

Resolution was detected. Status operational: Instructure, Canvas, Mastery, Elevate, Impact, Support Tools, AWS Region

PSU Web Portal (myPlymouth) is currently down

The PSU web Portal myPlymouth is currently down. ET&S teams are investigating the issue.

Service to myPlymouth and www.plymouth.edu has been restored and verified. Users may need to clear their browser cache if they continue to be prompted with the “Database Connection Error”. Information for doing so can be found here: https://td.unh.edu/TDClient/60/Portal/KB/ArticleDet?ID=1402

If you have questions or concerns, please contact the Help Desk at 603-535-2929.

Past Incidents

3rd November 2022

2nd November 2022

1st November 2022

31st October 2022

30th October 2022

29th October 2022

28th October 2022

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