The USNH Systems Status website provides timely information about scheduled maintenance, unplanned service interruptions, and the status of major IT services across all USNH institutions.

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Some systems are experiencing issues

Past Incidents

25th August 2021

08/25/2021 - ET&S Service Disruption Update: Most Services Restored

As of 1:09 PM the data center power in Durham has been fully restored and most IT services and applications including all campus websites (UNH.edu, GSC.edu, Plymouth.edu), Banner Student, Banner Self Service (WebCat/WebRock) Banner HR, Banner Finance, Canvas, WebI, Microsoft365, and Box has been restored. Additional services and applications are in process of being validated and full restoration is expected by end of day.

08/25/2021 Noon update: Power Outage in the UNH Data Center

As of Noon, primary power in the main data center at the Durham campus has been restored.

Access to most major applications and services have been restored and we are working to restore access to additional systems and services. Work continues on Banner Student and its associated apps (Xtender, Workflow and Clean address), Banner Self- Service (WebCat, WebRock), and WEBI

ET&S will provide an all clear when key systems are back on line and fully available. That information as well as additional status updates can be found here:

https://universitysystemnh.sharepoint.com/sites/ETandSCommunity

8/25/2021 Power Outage in UNH Data Center - ETS Services impacted

At 6:30 am, ET&S experienced a power outage in the main data center at the Durham campus. This impacted access to many IT services and applications.

An ETA for complete restoration is unknown, but at this time applications and systems are coming back on line as power and infrastructure is being restored.

There may be intermittent availability and continuing issues as systems come back on line.

ET&S will provide an all clear when key systems are back on line and fully available. That information as well as additional status updates can be found here:

https://universitysystemnh.sharepoint.com/sites/ETandSCommunity

24th August 2021

Zoom ServiceChecker Zoom

Resolution was detected. Status operational: Zoom Meetings, Zoom Video Webinars, Zoom Phone, Zoom Chat, Zoom Website, Conference Room Connector, Cloud Recording, Meeting Telephony Services, Integrations, Zoom Developer Platform, Zoom Support Center, Zoom Events

23rd August 2021

Zoom ServiceChecker Zoom

Resolution was detected. Status operational: Zoom Meetings, Zoom Video Webinars, Zoom Phone, Zoom Chat, Zoom Website, Conference Room Connector, Cloud Recording, Meeting Telephony Services, Integrations, Zoom Developer Platform, Zoom Support Center, Zoom Events

Zoom ServiceChecker Zoom

Resolution was detected. Status operational: Zoom Meetings, Zoom Video Webinars, Zoom Phone, Zoom Chat, Zoom Website, Conference Room Connector, Cloud Recording, Meeting Telephony Services, Integrations, Zoom Developer Platform, Zoom Support Center, Zoom Events

22nd August 2021

No incidents reported

21st August 2021

No incidents reported

20th August 2021

ServiceChecker Box.com

Resolution was detected. Status operational: Box Web Application, Box Platform / API, Desktop Applications, Mobile Applications, Box Notes, Box Relay, Partners / Integrations, Box Community and Support Website (community.box.com), Developer Console / Docs (developer.box.com), FTP, Box Website

19th August 2021

No incidents reported

18th August 2021

Canvas ServiceChecker Canvas

Resolution was detected. Status operational: Canvas, Portfolium