Some systems are experiencing issues

Business Tools & Services

Banner/Colleague Student

Operational

Banner/Colleague Student Self-Service

Operational

Tableau

Operational

Xtender (Document Imaging)

Operational

WEBI (Web Intelligence)

Operational

Banner Finance

Operational

Banner HR

Operational

Kronos

Operational

Salesforce

Operational

Learning Tools & Services

my.usnh.edu (MyPortal)

Operational

Course Feedback (Blue)

Operational

EAB Navigate

Operational

Canvas

Partial Outage

Kaltura

Operational

Collaboration Tools & Services

Printing

Operational

Zoom

Partial Outage

Microsoft 365

Operational

Networking, Infrastructure & Telecommunications

Telephone Services

Operational

Data Centers

Operational

Wide area network & Internet

Operational

Wired network

Operational

Wireless network

Operational

Maintenance

Planned Maintenance - UNH & GSC Banner Student and Self Service - April 25, 2024.

The UNH & GSC Production Banner Student and Self Service instances will be unavailable from approx. 5am-730am on Thursday, April 25th for planned upgrades.

Planned Maintenance - PSU Banner Student and Self Service - April 30, 2024

The PSU Production Banner Student and Self Service instances will be unavailable from approx. 5am-730am on Tuesday, April 30th for Planned upgrades.

Past Incidents

15th September 2022

Zoom The automated monitoring robot for Zoom reports:

An issue is reported on the status page for Zoom.

Status major_outage: Zoom Meetings, Zoom Video SDK Status operational: Zoom Website, Conference Room Connector, Zoom Developer Platform, Zoom Events, Zoom Subscription, Zoom Video Webinars, NORTH AMERICAS - Zoom Phone, EMEA - Zoom Phone, APAC - Zoom Phone, LATIN AMERICA - Zoom Phone, JAPAN - Zoom Phone, HONG KONG/CHINA - Zoom Phone, AUSTRALIA - Zoom Phone, Global - Zoom Phone, Zoom Chat, Zoom Room, Zoom IQ for Sales, NORTH AMERICAS - Zoom Contact Center, Global - Zoom Contact Center, Zoom Support, Zoom Workplace Reservation, Live Streaming, Zoom Whiteboard, Zoom Community

Zoom Zoom is down for users at GSC, KSC, PSU and UNH

Zoom as a service is down at this time. This is impacting users at all 4 institutions - GSC, KSC, PSU and UNH. System Administrators are working with Zoom to restore service as quickly as possible.

Zoom service has been restored for all 4 institutions. The problem has been determined to be on the Zoom side of this hosted application. Our ET&S Application admin team is working with Zoom.us to understand root cause.

Canvas The automated monitoring robot for Canvas reports:

An issue is reported on the status page for Canvas.

Status degraded_performance: Canvas, AWS Region Status operational: Instructure, Mastery, Elevate, Impact, Support Tools

14th September 2022

Canvas The automated monitoring robot for Canvas reports:

An issue is reported on the status page for Canvas.

Status operational: Instructure, Mastery, Elevate, Impact, Support Tools Status partial_outage: Canvas, AWS Region

13th September 2022

Canvas The automated monitoring robot for Canvas reports:

Resolution was detected. Status operational: Instructure, Canvas, Mastery, Elevate, Impact, Support Tools, AWS Region

Canvas The automated monitoring robot for Canvas reports:

An issue is reported on the status page for Canvas.

Status degraded_performance: Instructure Status operational: Canvas, Mastery, Elevate, Impact, Support Tools, AWS Region

Kaltura The automated monitoring robot for Kaltura reports:

An issue is reported on the status page for Kaltura.

Status degraded_performance: Live Status operational: Analytics, Kaltura API, Import, Upload, Transcoding, Playback, Kaltura Management Console (KMC), Kaltura MediaSpace, Kaltura Webinars, Virtual Classroom and Meetings, Kaltura REACH (captioning service), Pitch, Zoom Integration, Documentation and Customer Care Platforms

12th September 2022

Tableau The automated monitoring robot for Tableau reports:

An issue is reported on the status page for Tableau.

Status degraded_performance: Tableau Cloud Status operational: Tableau Public

11th September 2022

Zoom ServiceChecker Zoom

Identified Zoom transition from OPERATIONAL Status degraded_performance: Zoom Whiteboard Status operational: Zoom Website, Conference Room Connector, Zoom Developer Platform, Zoom Events, Zoom Subscription, Zoom Meetings, Zoom Video Webinars, NORTH AMERICAS - Zoom Phone, EMEA - Zoom Phone, APAC - Zoom Phone, LATIN AMERICA - Zoom Phone, JAPAN - Zoom Phone, HONG KONG/CHINA - Zoom Phone, AUSTRALIA - Zoom Phone, Global - Zoom Phone, Zoom Chat, Zoom Room, Zoom IQ for Sales, NORTH AMERICAS - Zoom Contact Center, Global - Zoom Contact Center, Zoom Support, Zoom Workplace Reservation, Live Streaming, Zoom Community, Zoom Video SDK

10th September 2022

No incidents reported

9th September 2022

The Premise High-Performance Computing (HPC) cluster is currently offline due to storage issues.

The Premise High-Performance Computing (HPC) cluster is currently offline due to storage issues. Service is expected to remain offline during this weekend. Partial or full service is estimated to return at the start of the week of 9/12. Updates will be distributed via the Premise mailing list as new information is available.

The Premise HPC cluster is back online. All services in this area are operational.

Past Incidents

15th September 2022

14th September 2022

13th September 2022

12th September 2022

11th September 2022

10th September 2022

9th September 2022

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