The USNH Systems Status website provides timely information about scheduled maintenance, unplanned service interruptions, and the status of major IT services across all USNH institutions.

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Some systems are experiencing issues
Maintenance
New Mac OS (Big Sur) incompatible with Pulse Secure VPN

Enterprise Technology & Services recommends that students, faculty and staff using Mac devices DO NOT upgrade to the latest Mac OS, Big Sur, as it is not compatible with Pulse Secure VPN.

Apple released Big Sur Nov. 12, 2020. Because it does not support Pulse Secure VPN, users who upgrade may have difficulty remotely accessing many academic and administrative applications, including those listed here: https://td.unh.edu/TDClient/60/Portal/Requests/ServiceDet?ID=188

We will provide additional information after Pulse Secure has released a fix.

Pulse Secure product vulnerabilities

Enterprise Technology & Services is cognizant of the Pulse Secure product vulnerabilities announced yesterday in CISA ED 21-3 (https://cyber.dhs.gov/ed/21-03/). Please be aware that many of the vulnerable features are not being utilized by our systems; the ET&S team is actively working to apply the necessary updates/patches to the Pulse Secure client for our users. In some cases, you may be asked to upgrade the software installed to a new version of the Pulse software and a reboot will be necessary for the changes to take effect. Please be sure to comply to protect the University systems and resources.

If you have questions or concerns, please contact your local Help Desk team (https://www.usnh.edu/it/need-it-help)

More information can be found on our CyberSecurity website: https://www.usnh.edu/it/blog/2021/04/security-alert-pulse-connect-secure-product-vulnerabilities

Password and Identity Systems on Wed, 7/7.

On Wednesday, 7/7, from 6:00 PM to 8:00 PM, the following systems will be offline for system maintenance:

  • All USNH Password Self Service applications
  • CAMP & ID Lookup

Past Incidents

15th July 2021

Kaltura ServiceChecker Kaltura

Resolution was detected. Status operational: Analytics, Kaltura API, Import, Upload, Transcoding, Live, Playback, Kaltura Management Console (KMC), Kaltura MediaSpace, Kaltura REACH (captioning service), Zoom Integration, Documentation and Customer Care Platforms

14th July 2021

No incidents reported

13th July 2021

Box.com ServiceChecker Box.com

Resolution was detected. Status operational: Box Web Application, Box Platform / API, Desktop Applications, Mobile Applications, Box Notes, Box Relay, Partners / Integrations, Box Community and Support Website (community.box.com), Developer Console / Docs (developer.box.com), FTP, Box Website

Intermittent Login Issues

Some users have reported issues logging into Parent Portal, FAMIS, and other systems. The problems are intermittent. System administrators are aware of the issue and are working to resolve it.

  • Intermittent Login issues have been resolved.

  • 12th July 2021

    No incidents reported

    11th July 2021

    No incidents reported

    10th July 2021

    No incidents reported

    9th July 2021

    No incidents reported

    8th July 2021

    Box.com ServiceChecker Box.com

    Resolution was detected. Status operational: Box Web Application, Box Platform / API, Desktop Applications, Mobile Applications, Box Notes, Box Relay, Partners / Integrations, Box Community and Support Website (community.box.com), Developer Console / Docs (developer.box.com), FTP, Box Website