The USNH Systems Status website provides timely information about scheduled maintenance, unplanned service interruptions, and the status of major IT services across all USNH institutions.

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Some systems are experiencing issues
Maintenance
New Mac OS (Big Sur) incompatible with Pulse Secure VPN

Enterprise Technology & Services recommends that students, faculty and staff using Mac devices DO NOT upgrade to the latest Mac OS, Big Sur, as it is not compatible with Pulse Secure VPN.

Apple released Big Sur Nov. 12, 2020. Because it does not support Pulse Secure VPN, users who upgrade may have difficulty remotely accessing many academic and administrative applications, including those listed here: https://td.unh.edu/TDClient/60/Portal/Requests/ServiceDet?ID=188

We will provide additional information after Pulse Secure has released a fix.

Pulse Secure product vulnerabilities

Enterprise Technology & Services is cognizant of the Pulse Secure product vulnerabilities announced yesterday in CISA ED 21-3 (https://cyber.dhs.gov/ed/21-03/). Please be aware that many of the vulnerable features are not being utilized by our systems; the ET&S team is actively working to apply the necessary updates/patches to the Pulse Secure client for our users. In some cases, you may be asked to upgrade the software installed to a new version of the Pulse software and a reboot will be necessary for the changes to take effect. Please be sure to comply to protect the University systems and resources.

If you have questions or concerns, please contact your local Help Desk team (https://www.usnh.edu/it/need-it-help)

More information can be found on our CyberSecurity website: https://www.usnh.edu/it/blog/2021/04/security-alert-pulse-connect-secure-product-vulnerabilities

Password and Identity Systems on Wed, 7/7.

On Wednesday, 7/7, from 6:00 PM to 8:00 PM, the following systems will be offline for system maintenance:

  • All USNH Password Self Service applications
  • CAMP & ID Lookup

Past Incidents

8th July 2021

Box.com ServiceChecker Box.com

Resolution was detected. Status operational: Box Web Application, Box Platform / API, Desktop Applications, Mobile Applications, Box Notes, Box Relay, Partners / Integrations, Box Community and Support Website (community.box.com), Developer Console / Docs (developer.box.com), FTP, Box Website

7th July 2021

Canvas ServiceChecker Canvas

Resolution was detected. Status operational: Canvas, Portfolium

6th July 2021

Issue playing embedded videos in GSC Canvas courses

It appears Granite State College (GSC) is having an issue with the playback of embedded videos in Canvas courses. We have notified Kaltura of this issue and they have escalated the ticket to their tier 2 support.

A work around is to upload the video to the Media Gallery of the course instead of embedding it in a page in the course.

This article goes through how you would upload media to the gallery - https://td.unh.edu/TDClient/60/Portal/KB/ArticleDet?ID=1235

This article goes over how you would make the media gallery available in a course - https://td.unh.edu/TDClient/60/Portal/KB/ArticleDet?ID=1219

  • This began working again around 5 pm 7/6/21

  • Kronos Kronos - intermittent issue

    Users may receive an error message when attempting to log in and navigate the Dimensions application. This issue is intermittent, as some users are able to log in after resetting or refreshing their browser. System administrators are monitoring the situation.

  • Update:

    The Service Degradation notice was issued in error.

    Users should not be experiencing any issues accessing Kronos at this time.

  • 5th July 2021

    No incidents reported

    4th July 2021

    No incidents reported

    3rd July 2021

    Box.com ServiceChecker Box.com

    Resolution was detected. Status operational: Box Web Application, Box Platform / API, Desktop Applications, Mobile Applications, Box Notes, Box Relay, Partners / Integrations, Box Community and Support Website (community.box.com), Developer Console / Docs (developer.box.com), FTP, Box Website

    2nd July 2021

    Canvas ServiceChecker Canvas

    Resolution was detected. Status operational: Canvas, Portfolium