The USNH Systems Status website provides timely information about scheduled maintenance, unplanned service interruptions, and the status of major IT services across all USNH institutions.

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Some systems are experiencing issues
Maintenance
New Mac OS (Big Sur) incompatible with Pulse Secure VPN

Enterprise Technology & Services recommends that students, faculty and staff using Mac devices DO NOT upgrade to the latest Mac OS, Big Sur, as it is not compatible with Pulse Secure VPN.

Apple released Big Sur Nov. 12, 2020. Because it does not support Pulse Secure VPN, users who upgrade may have difficulty remotely accessing many academic and administrative applications, including those listed here: https://td.unh.edu/TDClient/60/Portal/Requests/ServiceDet?ID=188

We will provide additional information after Pulse Secure has released a fix.

Pulse Secure product vulnerabilities

Enterprise Technology & Services is cognizant of the Pulse Secure product vulnerabilities announced yesterday in CISA ED 21-3 (https://cyber.dhs.gov/ed/21-03/). Please be aware that many of the vulnerable features are not being utilized by our systems; the ET&S team is actively working to apply the necessary updates/patches to the Pulse Secure client for our users. In some cases, you may be asked to upgrade the software installed to a new version of the Pulse software and a reboot will be necessary for the changes to take effect. Please be sure to comply to protect the University systems and resources.

If you have questions or concerns, please contact your local Help Desk team (https://www.usnh.edu/it/need-it-help)

More information can be found on our CyberSecurity website: https://www.usnh.edu/it/blog/2021/04/security-alert-pulse-connect-secure-product-vulnerabilities

Past Incidents

4th May 2021

Canvas ServiceChecker Canvas

Resolution was detected. Status operational: Canvas, Portfolium

3rd May 2021

Kaltura ServiceChecker Kaltura

Resolution was detected. Status operational: Upload, Transcoding, Import, Live, Analytics, Playback, Kaltura API, Kaltura MediaSpace, Documentation and Customer Care Platforms, Kaltura REACH (captioning service), Zoom Integration

2nd May 2021

No incidents reported

1st May 2021

No incidents reported

30th April 2021

No incidents reported

29th April 2021

Canvas ServiceChecker Canvas

Resolution was detected. Status operational: Canvas, Portfolium

28th April 2021

Canvas ServiceChecker Canvas

Resolution was detected. Status operational: Canvas, Portfolium

Box.com ServiceChecker Box.com

Resolution was detected. Status operational: Box Web Application, Box Platform / API, Desktop Applications, Mobile Applications, Box Notes, Box Relay, Partners / Integrations, Box Community and Support Website (community.box.com), Developer Console / Docs (developer.box.com), FTP, Box Website

27th April 2021

Box.com ServiceChecker Box.com

Resolution was detected. Status operational: Box Web Application, Box Platform / API, Desktop Applications, Mobile Applications, Box Notes, Box Relay, Partners / Integrations, Box Community and Support Website (community.box.com), Developer Console / Docs (developer.box.com), FTP, Box Website

Zoom ServiceChecker Zoom

Resolution was detected. Status operational: Zoom Meetings, Zoom Video Webinars, Zoom Phone, Zoom Chat, Zoom Website, Conference Room Connector, Cloud Recording, Meeting Telephony Services, Integrations, Zoom Developer Platform

Teams service degradation

Teams has been experiencing a service degradation issue this morning with chat messages sometimes not sending. Microsoft is aware of the problem and has it posted on their Health Dashboard, and our team is monitoring it. This is a world-wide issue.

  • Microsoft has monitored the environment and confirmed that the service is performing as expected. If a user is still experiencing impact, they need to restart their clients to recover.

  • Current status: Microsoft has identified the root cause as a recent configuration change. They've reverted the change and are seeing signs of recovery. Users still experiencing impact are encouraged to restart their client to expedite recovery.