The USNH Systems Status website provides timely information about scheduled maintenance, unplanned service interruptions, and the status of major IT services across all USNH institutions.

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Some systems are experiencing issues
Maintenance
New Mac OS (Big Sur) incompatible with Pulse Secure VPN

Enterprise Technology & Services recommends that students, faculty and staff using Mac devices DO NOT upgrade to the latest Mac OS, Big Sur, as it is not compatible with Pulse Secure VPN.

Apple released Big Sur Nov. 12, 2020. Because it does not support Pulse Secure VPN, users who upgrade may have difficulty remotely accessing many academic and administrative applications, including those listed here: https://td.unh.edu/TDClient/60/Portal/Requests/ServiceDet?ID=188

We will provide additional information after Pulse Secure has released a fix.

Pulse Secure product vulnerabilities

Enterprise Technology & Services is cognizant of the Pulse Secure product vulnerabilities announced yesterday in CISA ED 21-3 (https://cyber.dhs.gov/ed/21-03/). Please be aware that many of the vulnerable features are not being utilized by our systems; the ET&S team is actively working to apply the necessary updates/patches to the Pulse Secure client for our users. In some cases, you may be asked to upgrade the software installed to a new version of the Pulse software and a reboot will be necessary for the changes to take effect. Please be sure to comply to protect the University systems and resources.

If you have questions or concerns, please contact your local Help Desk team (https://www.usnh.edu/it/need-it-help)

More information can be found on our CyberSecurity website: https://www.usnh.edu/it/blog/2021/04/security-alert-pulse-connect-secure-product-vulnerabilities

Password and Identity Systems on Wed, 7/7.

On Wednesday, 7/7, from 6:00 PM to 8:00 PM, the following systems will be offline for system maintenance:

  • All USNH Password Self Service applications
  • CAMP & ID Lookup

Past Incidents

27th April 2021

Box.com ServiceChecker Box.com

Resolution was detected. Status operational: Box Web Application, Box Platform / API, Desktop Applications, Mobile Applications, Box Notes, Box Relay, Partners / Integrations, Box Community and Support Website (community.box.com), Developer Console / Docs (developer.box.com), FTP, Box Website

Zoom ServiceChecker Zoom

Resolution was detected. Status operational: Zoom Meetings, Zoom Video Webinars, Zoom Phone, Zoom Chat, Zoom Website, Conference Room Connector, Cloud Recording, Meeting Telephony Services, Integrations, Zoom Developer Platform

Teams service degradation

Teams has been experiencing a service degradation issue this morning with chat messages sometimes not sending. Microsoft is aware of the problem and has it posted on their Health Dashboard, and our team is monitoring it. This is a world-wide issue.

  • Microsoft has monitored the environment and confirmed that the service is performing as expected. If a user is still experiencing impact, they need to restart their clients to recover.

  • Current status: Microsoft has identified the root cause as a recent configuration change. They've reverted the change and are seeing signs of recovery. Users still experiencing impact are encouraged to restart their client to expedite recovery.

  • 26th April 2021

    No incidents reported

    25th April 2021

    No incidents reported

    24th April 2021

    No incidents reported

    23rd April 2021

    No incidents reported

    22nd April 2021

    Banner Finance Banner HR/Finance – issues using Chrome browser

    Some users report issues accessing Banner Finance and Banner HR using the Chrome web browser. The vendor is aware of the issue and working on a resolution.

    The workaround is to use either the Firefox or Edge web browser instead.

    Or to clear the browsing history in Chrome and restart the browser. Instructions for clearing browser cache are here: https://td.unh.edu/TDClient/60/Portal/KB/ArticleDet?ID=1402

    Kronos UKG Kronos is currently experiencing a system wide outage.

    UKG Kronos is currently experiencing a system wide outage. Kronos Global Support has been notified and they are investigating.

  • UKG Kronos is reporting services have been restored.

  • 21st April 2021

    No incidents reported

    20th April 2021

    Microsoft 365 Some users are reporting errors when attempting to create new files in Office 365 Online

    M365 is currently experiencing a residual issue after the recent Tenant Rename that impacts the ability to create new Office Documents from Office.com (web). The issue is under investigation.

  • Issue attributed to a caching problem with M365, Microsoft is implementing a fix and services are being restored.

  • Zoom ServiceChecker Zoom

    Resolution was detected. Status operational: Zoom Meetings, Zoom Video Webinars, Zoom Phone, Zoom Chat, Zoom Website, Conference Room Connector, Cloud Recording, Meeting Telephony Services, Integrations, Zoom Developer Platform

    Canvas ServiceChecker Canvas

    Resolution was detected. Status operational: Canvas, Portfolium

    Zoom ServiceChecker Zoom

    Resolution was detected. Status operational: Zoom Meetings, Zoom Video Webinars, Zoom Phone, Zoom Chat, Zoom Website, Conference Room Connector, Cloud Recording, Meeting Telephony Services, Integrations, Zoom Developer Platform