The USNH Systems Status website provides timely information about scheduled maintenance, unplanned service interruptions, and the status of major IT services across all USNH institutions.

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Some systems are experiencing issues
Maintenance
New Mac OS (Big Sur) incompatible with Pulse Secure VPN

Enterprise Technology & Services recommends that students, faculty and staff using Mac devices DO NOT upgrade to the latest Mac OS, Big Sur, as it is not compatible with Pulse Secure VPN.

Apple released Big Sur Nov. 12, 2020. Because it does not support Pulse Secure VPN, users who upgrade may have difficulty remotely accessing many academic and administrative applications, including those listed here: https://td.unh.edu/TDClient/60/Portal/Requests/ServiceDet?ID=188

We will provide additional information after Pulse Secure has released a fix.

Pulse Secure product vulnerabilities

Enterprise Technology & Services is cognizant of the Pulse Secure product vulnerabilities announced yesterday in CISA ED 21-3 (https://cyber.dhs.gov/ed/21-03/). Please be aware that many of the vulnerable features are not being utilized by our systems; the ET&S team is actively working to apply the necessary updates/patches to the Pulse Secure client for our users. In some cases, you may be asked to upgrade the software installed to a new version of the Pulse software and a reboot will be necessary for the changes to take effect. Please be sure to comply to protect the University systems and resources.

If you have questions or concerns, please contact your local Help Desk team (https://www.usnh.edu/it/need-it-help)

More information can be found on our CyberSecurity website: https://www.usnh.edu/it/blog/2021/04/security-alert-pulse-connect-secure-product-vulnerabilities

Past Incidents

20th April 2021

Microsoft 365 Some users are reporting errors when attempting to create new files in Office 365 Online

M365 is currently experiencing a residual issue after the recent Tenant Rename that impacts the ability to create new Office Documents from Office.com (web). The issue is under investigation.

  • Issue attributed to a caching problem with M365, Microsoft is implementing a fix and services are being restored.

  • Zoom ServiceChecker Zoom

    Resolution was detected. Status operational: Zoom Meetings, Zoom Video Webinars, Zoom Phone, Zoom Chat, Zoom Website, Conference Room Connector, Cloud Recording, Meeting Telephony Services, Integrations, Zoom Developer Platform

    Canvas ServiceChecker Canvas

    Resolution was detected. Status operational: Canvas, Portfolium

    Zoom ServiceChecker Zoom

    Resolution was detected. Status operational: Zoom Meetings, Zoom Video Webinars, Zoom Phone, Zoom Chat, Zoom Website, Conference Room Connector, Cloud Recording, Meeting Telephony Services, Integrations, Zoom Developer Platform

    19th April 2021

    Box.com ServiceChecker Box.com

    Identified Box.com transition from OPERATIONAL Status degraded_performance: Box Web Application, Box Platform / API Status operational: Desktop Applications, Mobile Applications, Box Notes, Box Relay, Partners / Integrations, Box Community and Support Website (community.box.com), Developer Console / Docs (developer.box.com), FTP, Box Website

    Box.com ServiceChecker Box.com

    Resolution was detected. Status operational: Box Web Application, Box Platform / API, Desktop Applications, Mobile Applications, Box Notes, Box Relay, Partners / Integrations, Box Community and Support Website (community.box.com), Developer Console / Docs (developer.box.com), FTP, Box Website

    18th April 2021

    No incidents reported

    17th April 2021

    No incidents reported

    16th April 2021

    Box.com ServiceChecker Box.com

    Identified Box.com transition from OPERATIONAL Status degraded_performance: Box Web Application, Box Platform / API Status operational: Desktop Applications, Mobile Applications, Box Notes, Box Relay, Partners / Integrations, Box Community and Support Website (community.box.com), Developer Console / Docs (developer.box.com), FTP, Box Website

    15th April 2021

    No incidents reported

    14th April 2021

    Kaltura ServiceChecker Kaltura

    Identified Kaltura transition from OPERATIONAL Status operational: Upload, Transcoding, Import, Analytics, Playback, Kaltura API, Kaltura MediaSpace, Documentation and Customer Care Platforms, Kaltura REACH (captioning service), Zoom Integration Status partial_outage: Live

    13th April 2021

    Canvas ServiceChecker Canvas

    Resolution was detected. Status operational: Canvas, Portfolium

    Canvas ServiceChecker Canvas

    Resolution was detected. Status operational: Canvas, Portfolium