The USNH Systems Status website provides timely information about scheduled maintenance, unplanned service interruptions, and the status of major IT services across all USNH institutions.

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Some systems are experiencing issues
Maintenance
New Mac OS (Big Sur) incompatible with Pulse Secure VPN

Enterprise Technology & Services recommends that students, faculty and staff using Mac devices DO NOT upgrade to the latest Mac OS, Big Sur, as it is not compatible with Pulse Secure VPN.

Apple released Big Sur Nov. 12, 2020. Because it does not support Pulse Secure VPN, users who upgrade may have difficulty remotely accessing many academic and administrative applications, including those listed here: https://td.unh.edu/TDClient/60/Portal/Requests/ServiceDet?ID=188

We will provide additional information after Pulse Secure has released a fix.

Pulse Secure product vulnerabilities

Enterprise Technology & Services is cognizant of the Pulse Secure product vulnerabilities announced yesterday in CISA ED 21-3 (https://cyber.dhs.gov/ed/21-03/). Please be aware that many of the vulnerable features are not being utilized by our systems; the ET&S team is actively working to apply the necessary updates/patches to the Pulse Secure client for our users. In some cases, you may be asked to upgrade the software installed to a new version of the Pulse software and a reboot will be necessary for the changes to take effect. Please be sure to comply to protect the University systems and resources.

If you have questions or concerns, please contact your local Help Desk team (https://www.usnh.edu/it/need-it-help)

More information can be found on our CyberSecurity website: https://www.usnh.edu/it/blog/2021/04/security-alert-pulse-connect-secure-product-vulnerabilities

Past Incidents

25th March 2021

Zoom ServiceChecker Zoom

Identified Zoom transition from OPERATIONAL Status degraded_performance: Zoom Meetings, Zoom Video Webinars Status operational: Zoom Phone, Zoom Chat, Zoom Website, Conference Room Connector, Cloud Recording, Meeting Telephony Services, Integrations, Zoom Developer Platform

24th March 2021

No incidents reported

23rd March 2021

Canvas ServiceChecker Canvas

Identified Canvas transition from OPERATIONAL Status degraded_performance: Canvas Status operational: Portfolium

Canvas ServiceChecker Canvas

Resolution was detected. Status operational: Canvas, Portfolium

Wireless network Outage- Keene State College Internet (Ethernet & WiFi) and VoIP Phones

Users are reporting major outages with Internet (Ethernet & WiFi) and VoIP phones for all KSC campus. System administrators are aware of the issue and are working to resolve it.

  • Internet and VoIP Phones are back up at KSC. Investigating root cause.

  • 22nd March 2021

    No incidents reported

    21st March 2021

    Zoom ServiceChecker Zoom

    Identified Zoom transition from OPERATIONAL Status degraded_performance: Cloud Recording Status operational: Zoom Meetings, Zoom Video Webinars, Zoom Phone, Zoom Chat, Zoom Website, Conference Room Connector, Meeting Telephony Services, Integrations, Zoom Developer Platform

    20th March 2021

    No incidents reported

    19th March 2021

    No incidents reported

    18th March 2021

    Kaltura ServiceChecker Kaltura

    Identified Kaltura transition from OPERATIONAL Status degraded_performance: Kaltura API, Kaltura MediaSpace Status operational: Upload, Transcoding, Import, Live, Analytics, Playback, Documentation and Customer Care Platforms, Kaltura REACH (captioning service), Zoom Integration