The USNH Systems Status website provides timely information about scheduled maintenance, unplanned service interruptions, and the status of major IT services across all USNH institutions.

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Some systems are experiencing issues
Maintenance
New Mac OS (Big Sur) incompatible with Pulse Secure VPN

Enterprise Technology & Services recommends that students, faculty and staff using Mac devices DO NOT upgrade to the latest Mac OS, Big Sur, as it is not compatible with Pulse Secure VPN.

Apple released Big Sur Nov. 12, 2020. Because it does not support Pulse Secure VPN, users who upgrade may have difficulty remotely accessing many academic and administrative applications, including those listed here: https://td.unh.edu/TDClient/60/Portal/Requests/ServiceDet?ID=188

We will provide additional information after Pulse Secure has released a fix.

Pulse Secure product vulnerabilities

Enterprise Technology & Services is cognizant of the Pulse Secure product vulnerabilities announced yesterday in CISA ED 21-3 (https://cyber.dhs.gov/ed/21-03/). Please be aware that many of the vulnerable features are not being utilized by our systems; the ET&S team is actively working to apply the necessary updates/patches to the Pulse Secure client for our users. In some cases, you may be asked to upgrade the software installed to a new version of the Pulse software and a reboot will be necessary for the changes to take effect. Please be sure to comply to protect the University systems and resources.

If you have questions or concerns, please contact your local Help Desk team (https://www.usnh.edu/it/need-it-help)

More information can be found on our CyberSecurity website: https://www.usnh.edu/it/blog/2021/04/security-alert-pulse-connect-secure-product-vulnerabilities

Past Incidents

2nd March 2021

Outage - UNH Applicant Webcat Login

Some UNH Applicant users have reported issues with logging into Webcat. System administrators are aware of the issue and are working to resolve it.

  • Webcat access has been restored for UNH Applicants. UNH Applicants can re-activate their accounts at www.unh.edu/it/loginhelp

  • The overnight process is still running with revised expected completion around 1 pm ET. UNH Applicants can go ahead and try to re-activate their accounts at www.unh.edu/it/loginhelp . If the account is not yet found, try again after 1 pm ET.

  • The problem has been resolved, but an overnight process must run to restore account access. In the morning, UNH Applicants should be able to re-activate their accounts and log into Webcat.

  • The problem has been identified. We are working to restore access.

  • Canvas ServiceChecker Canvas

    Resolution was detected. Status operational: Canvas, Portfolium

    1st March 2021

    Zoom ServiceChecker Zoom

    Resolution was detected. Status operational: Zoom Meetings, Zoom Video Webinars, Zoom Phone, Zoom Chat, Zoom Website, Conference Room Connector, Cloud Recording, Meeting Telephony Services, Integrations, Zoom Developer Platform

    Zoom ServiceChecker Zoom

    Resolution was detected. Status operational: Zoom Meetings, Zoom Video Webinars, Zoom Phone, Zoom Chat, Zoom Website, Conference Room Connector, Cloud Recording, Meeting Telephony Services, Integrations, Zoom Developer Platform

    Canvas ServiceChecker Canvas

    Resolution was detected. Status operational: Canvas, Portfolium

    28th February 2021

    No incidents reported

    27th February 2021

    No incidents reported

    26th February 2021

    Kaltura ServiceChecker Kaltura

    Resolution was detected. Status operational: Upload, Transcoding, Import, Live, Analytics, Playback, Kaltura API, Kaltura MediaSpace, Documentation and Customer Care Platforms, Kaltura REACH (captioning service), Zoom Integration

    25th February 2021

    Canvas ServiceChecker Canvas

    Resolution was detected. Status operational: Canvas, Portfolium

    24th February 2021

    Box.com ServiceChecker Box.com

    Resolution was detected. Status operational: Box Web Application, Box Platform / API, Desktop Applications, Mobile Applications, Box Notes, Box Relay, Partners / Integrations, Box Community and Support Website (community.box.com), Developer Console / Docs (developer.box.com), FTP, Box Website

    Canvas ServiceChecker Canvas

    Resolution was detected. Status operational: Canvas, Portfolium

    23rd February 2021

    Canvas ServiceChecker Canvas

    Resolution was detected. Status operational: Canvas, Portfolium

    Canvas ServiceChecker Canvas

    Resolution was detected. Status operational: Canvas, Portfolium