The USNH Systems Status website provides timely information about scheduled maintenance, unplanned service interruptions, and the status of major IT services across all USNH institutions.

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Some systems are experiencing issues
Maintenance
New Mac OS (Big Sur) incompatible with Pulse Secure VPN

Enterprise Technology & Services recommends that students, faculty and staff using Mac devices DO NOT upgrade to the latest Mac OS, Big Sur, as it is not compatible with Pulse Secure VPN.

Apple released Big Sur Nov. 12, 2020. Because it does not support Pulse Secure VPN, users who upgrade may have difficulty remotely accessing many academic and administrative applications, including those listed here: https://td.unh.edu/TDClient/60/Portal/Requests/ServiceDet?ID=188

We will provide additional information after Pulse Secure has released a fix.

Go.Granite Email and MS Teams Unavailable to Granite State College Students and Faculty on 2/22

During the scheduled Go.Granite email and MS Teams migration on Monday, February 22, 2021, these systems will be offline and unavailable to students and faculty starting at 8:00 a.m. It is anticipated that the work will be completed in 6 hours. However, it is possible that it will take longer. An announcement will be posted in Moodle when the migration is complete.

Microsoft 365 Login Page Update (UNH & GSC) on Mon. 2/22

On Monday, February 22, customers at Granite State College and the University of New Hampshire (all locations) will see a new login page when prompted to login to Microsoft 365. This new page includes branding for each of the University System of New Hampshire institutions.

You may continue to log in using your existing username and password.

Password and Identity Systems on Sun. 2/28

On Sunday, February 28, between 7:00 AM – 2:00 PM, maintenance will affect multiple systems, including:

  • CAMP & ID Lookup Tool
  • UNH Accounts Management System
  • All USNH Password Self Service applications
  • USNH, UNH, GSC Banner - USNH ID form validation unavailable during the maintenance
  • UNH Parent Portal - no new accounts, no password or email changes
    • Note: all other Parent Portal functionality will be unaffected

Access to these systems and their full functionality will be restored at the end of the maintenance window.

Past Incidents

8th February 2021

Box.com ServiceChecker Box.com

Resolution was detected. Status operational: Box Web Application, Box Platform / API, Desktop Applications, Mobile Applications, Box Notes, Box Relay, Partners / Integrations, Box Community and Support Website (community.box.com), Developer Console / Docs (developer.box.com), FTP, Box Website

Box.com ServiceChecker Box.com

Identified Box.com transition from OPERATIONAL Status degraded_performance: Box Community and Support Website (community.box.com) Status operational: Box Web Application, Box Platform / API, Desktop Applications, Mobile Applications, Box Notes, Box Relay, Partners / Integrations, Developer Console / Docs (developer.box.com), FTP, Box Website

7th February 2021

No incidents reported

6th February 2021

No incidents reported

5th February 2021

Canvas ServiceChecker Canvas

Identified Canvas transition from OPERATIONAL Status degraded_performance: Canvas Status operational: Portfolium

Zoom Outage - Zoom

Some UNH and KSC users have reported issues with Zoom. Zoom is working to fix the issue. UNH system administrators are monitoring the situation.

  • Issues with Zoom have been resolved.

  • 4th February 2021

    No incidents reported

    3rd February 2021

    Kaltura ServiceChecker Kaltura

    Identified Kaltura transition from OPERATIONAL Status degraded_performance: Kaltura MediaSpace Status operational: Upload, Transcoding, Import, Live, Analytics, Playback, Kaltura API, Documentation and Customer Care Platforms, Kaltura REACH (captioning service), Zoom Integration

    2nd February 2021

    Canvas ServiceChecker Canvas

    Resolution was detected. Status operational: Canvas, Portfolium

    USNH Web Sites

    Some USNH Web Sites were temporarily down early this morning, including:

    granite.edu

    law.unh.edu

    manchester.unh.edu

    unh.edu

    Access to the websites has been restored while system administrators search for the root cause.

  • The root cause has been identified and resolved.

  • 1st February 2021

    Box.com ServiceChecker Box.com

    Resolution was detected. Status operational: Box Web Application, Box Platform / API, Desktop Applications, Mobile Applications, Box Notes, Box Relay, Partners / Integrations, Box Community and Support Website (community.box.com), Developer Console / Docs (developer.box.com), FTP, Box Website