The USNH Systems Status website provides timely information about scheduled maintenance, unplanned service interruptions, and the status of major IT services across all USNH institutions.

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Some systems are experiencing issues
Maintenance
New Mac OS (Big Sur) incompatible with Pulse Secure VPN

Enterprise Technology & Services recommends that students, faculty and staff using Mac devices DO NOT upgrade to the latest Mac OS, Big Sur, as it is not compatible with Pulse Secure VPN.

Apple released Big Sur Nov. 12, 2020. Because it does not support Pulse Secure VPN, users who upgrade may have difficulty remotely accessing many academic and administrative applications, including those listed here: https://td.unh.edu/TDClient/60/Portal/Requests/ServiceDet?ID=188

We will provide additional information after Pulse Secure has released a fix.

Pulse Secure product vulnerabilities

Enterprise Technology & Services is cognizant of the Pulse Secure product vulnerabilities announced yesterday in CISA ED 21-3 (https://cyber.dhs.gov/ed/21-03/). Please be aware that many of the vulnerable features are not being utilized by our systems; the ET&S team is actively working to apply the necessary updates/patches to the Pulse Secure client for our users. In some cases, you may be asked to upgrade the software installed to a new version of the Pulse software and a reboot will be necessary for the changes to take effect. Please be sure to comply to protect the University systems and resources.

If you have questions or concerns, please contact your local Help Desk team (https://www.usnh.edu/it/need-it-help)

More information can be found on our CyberSecurity website: https://www.usnh.edu/it/blog/2021/04/security-alert-pulse-connect-secure-product-vulnerabilities

Past Incidents

13th January 2021

Canvas ServiceChecker Canvas

Resolution was detected. Status operational: Canvas, Portfolium

12th January 2021

Canvas ServiceChecker Canvas

Resolution was detected. Status operational: Canvas, Portfolium

11th January 2021

Zoom ServiceChecker Zoom

Resolution was detected. Status operational: Zoom Meetings, Zoom Video Webinars, Zoom Phone, Zoom Chat, Zoom Website, Conference Room Connector, Cloud Recording, Meeting Telephony Services, Integrations, Zoom Developer Platform

10th January 2021

No incidents reported

9th January 2021

No incidents reported

8th January 2021

Box.com ServiceChecker Box.com

Identified Box.com transition from OPERATIONAL Status degraded_performance: Box Web Application, Box Platform / API, Desktop Applications, Box Notes Status operational: Mobile Applications, Box Relay, Partners / Integrations, Box Community and Support Website (community.box.com), Developer Console / Docs (developer.box.com), FTP, Box Website

7th January 2021

Kaltura ServiceChecker Kaltura

Identified Kaltura transition from OPERATIONAL Status degraded_performance: Kaltura API, Kaltura MediaSpace Status operational: Upload, Transcoding, Import, Live, Analytics, Playback, Documentation and Customer Care Platforms, Kaltura REACH (captioning service), Zoom Integration

Canvas ServiceChecker Canvas

Identified Canvas transition from OPERATIONAL Status degraded_performance: Canvas Status operational: Portfolium

Zoom ServiceChecker Zoom

Identified Zoom transition from OPERATIONAL Status degraded_performance: Zoom Meetings, Zoom Video Webinars Status operational: Zoom Phone, Zoom Chat, Zoom Website, Conference Room Connector, Cloud Recording, Meeting Telephony Services, Integrations, Zoom Developer Platform

6th January 2021

No incidents reported