Some systems are experiencing issues

Business Tools & Services

Banner Finance

Operational

Banner HR

Operational

Box.com

Operational

Kronos

Operational

Office 365

Operational

Salesforce

Operational

Learning Tools & Services

Canvas

Operational

Kaltura

Operational

Moodle

Operational

Communications Tools & Services

Zoom

Operational

Networking & Infrastructure

Data centers

Operational

Wide area network & Internet

Operational

Wired network

Operational

Wireless network

Operational

Maintenance

New Mac OS (Big Sur) incompatible with Pulse Secure VPN

Enterprise Technology & Services recommends that students, faculty and staff using Mac devices DO NOT upgrade to the latest Mac OS, Big Sur, as it is not compatible with Pulse Secure VPN.

Apple released Big Sur Nov. 12, 2020. Because it does not support Pulse Secure VPN, users who upgrade may have difficulty remotely accessing many academic and administrative applications, including those listed here: https://td.unh.edu/TDClient/60/Portal/Requests/ServiceDet?ID=188

We will provide additional information after Pulse Secure has released a fix.

UNH Degree Works - 1/22-1/24

UNH Degree Works will be upgraded starting at noon on Friday, 1/22. The maintenance is expected to be completed on/by Sunday, 1/24.

Degree Works for UNH will be unavailable during the upgrade.

Past Incidents

13th January 2021

Canvas ServiceChecker Canvas

Resolution was detected. Status operational: Canvas, Portfolium

12th January 2021

Canvas ServiceChecker Canvas

Resolution was detected. Status operational: Canvas, Portfolium

11th January 2021

Zoom ServiceChecker Zoom

Resolution was detected. Status operational: Zoom Meetings, Zoom Video Webinars, Zoom Phone, Zoom Chat, Zoom Website, Conference Room Connector, Cloud Recording, Meeting Telephony Services, Integrations, Zoom Developer Platform

10th January 2021

No incidents reported

9th January 2021

No incidents reported

8th January 2021

Box.com ServiceChecker Box.com

Identified Box.com transition from OPERATIONAL Status degraded_performance: Box Web Application, Box Platform / API, Desktop Applications, Box Notes Status operational: Mobile Applications, Box Relay, Partners / Integrations, Box Community and Support Website (community.box.com), Developer Console / Docs (developer.box.com), FTP, Box Website

7th January 2021

Kaltura ServiceChecker Kaltura

Identified Kaltura transition from OPERATIONAL Status degraded_performance: Kaltura API, Kaltura MediaSpace Status operational: Upload, Transcoding, Import, Live, Analytics, Playback, Documentation and Customer Care Platforms, Kaltura REACH (captioning service), Zoom Integration

Canvas ServiceChecker Canvas

Identified Canvas transition from OPERATIONAL Status degraded_performance: Canvas Status operational: Portfolium

Zoom ServiceChecker Zoom

Identified Zoom transition from OPERATIONAL Status degraded_performance: Zoom Meetings, Zoom Video Webinars Status operational: Zoom Phone, Zoom Chat, Zoom Website, Conference Room Connector, Cloud Recording, Meeting Telephony Services, Integrations, Zoom Developer Platform

Past Incidents

13th January 2021

12th January 2021

11th January 2021

10th January 2021

9th January 2021

8th January 2021

7th January 2021

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