The USNH Systems Status website provides timely information about scheduled maintenance, unplanned service interruptions, and the status of major IT services across all USNH institutions.

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Some systems are experiencing issues
New Mac OS (Big Sur) incompatible with Pulse Secure VPN

Enterprise Technology & Services recommends that students, faculty and staff using Mac devices DO NOT upgrade to the latest Mac OS, Big Sur, as it is not compatible with Pulse Secure VPN.

Apple released Big Sur Nov. 12, 2020. Because it does not support Pulse Secure VPN, users who upgrade may have difficulty remotely accessing many academic and administrative applications, including those listed here:

We will provide additional information after Pulse Secure has released a fix.

Banner Finance/HR & WISE on Sun. 12/6

Banner Finance/HR (BPRD) and WISE Self-Service will be unavailable from 7:00AM to 12:00PM on Sunday, 12/6, for scheduled maintenance.

Password and Identity Systems on Sun. 12/13

On Sunday, 12/13, from 10:00 AM – 2:00 PM, the following systems will be offline for system maintenance:

  • All USNH Password Self Service applications
  • CAMP & ID Lookup
  • UNH Parent Portal: no new accounts, no password or email changes Note: all other Parent Portal functionality will be unaffected
  • USNH, UNH, GSC Banner - USNH ID form validation

Past Incidents

7th November 2020

No incidents reported

6th November 2020

Canvas ServiceChecker Canvas

Resolution was detected. Status operational: Canvas, Portfolium

Banner Finance Banner Finance Login issue

We’ve received reports of people not being able to login to production Banner FHS (USNH). System administrators are investigating.

  • The Help Desk is no longer receiving reports on this issue. We consider the problem fixed.

  • We’ve restarted the application servers. Early indications suggest the problem is fixed. We’ll continue to monitor and report back shortly.

  • 5th November 2020

    No incidents reported

    4th November 2020

    No incidents reported

    3rd November 2020

    Kronos Kronos service down

    We have just experienced a drop in service from Kronos. We are working with Kronos for resolution.

  • Kronos appears to be back up and has been stable for half an hour. We will let you know if the status changes again.

  • 2nd November 2020

    Kronos Kronos: Intermittent performance issues

    Some users are experiencing performance and access issues with Kronos Workforce Dimensions. These issues seem to be intermittent and may or may not cause any issues for you personally. Kronos is working to resolve the issue.

    1st November 2020

    Zoom ServiceChecker Zoom

    Resolution was detected. Status operational: Zoom Meetings, Zoom Video Webinars, Zoom Phone, Zoom Chat, Zoom Website, Conference Room Connector, Cloud Recording, Meeting Telephony Services, Integrations, Zoom Developer Platform

    Kaltura ServiceChecker Kaltura

    Resolution was detected. Status operational: Upload, Transcoding, Import, Live, Analytics, Playback, Kaltura API, Kaltura MediaSpace, Documentation and Customer Care Platforms, Kaltura REACH (captioning service)

    31st October 2020

    Canvas ServiceChecker Canvas

    Resolution was detected. Status operational: Canvas, Portfolium