Past Incidents

Identified Canvas transition from OPERATIONAL Status major_outage: Elevate Status operational: Instructure, Canvas, Pathways & ePortfolios, Mastery Connect, Impact

Identified Kaltura transition from OPERATIONAL Status degraded_performance: Kaltura Webinars, Virtual Classroom and Meetings Status operational: Analytics, Kaltura API, Import, Upload, Transcoding, Live, Playback, Kaltura Management Console (KMC), Kaltura MediaSpace, Kaltura REACH (captioning service), Pitch, Zoom Integration, Documentation and Customer Care Platforms

Identified Zoom transition from OPERATIONAL Status degraded_performance: Zoom Website Status operational: Conference Room Connector, Zoom Developer Platform, Zoom Events, Zoom Subscription, Zoom Meetings, Zoom Video Webinars, NORTH AMERICAS - Zoom Phone, EMEA - Zoom Phone, APAC - Zoom Phone, LATIN AMERICA - Zoom Phone, JAPAN - Zoom Phone, HONG KONG/CHINA - Zoom Phone, AUSTRALIA - Zoom Phone, Global - Zoom Phone, Zoom Chat, Zoom Room, Zoom IQ for Sales, NORTH AMERICAS - Zoom Contact Center, Global - Zoom Contact Center, Zoom Support, Zoom Workplace Reservation, Live Streaming, Zoom Whiteboard, Zoom Community

Event Summary: UNH Networking: access to VPN and some applications and off campus sites unavailable

Resolution Outcome: Planned Network Change of Malware URL Filtering on Palo Alto firewalls inadvertently blocked websites. Root cause investigation is underway. Change rolled back.